1.What types of products do you offer?

We offer a wide range of products on our website, from E-bikes to motors, batteries to parts and accessories. Besides that, we also provide support and customer service to help E-Bike users find DIY solution, for mid drive motor kits ,we have Tongsheng TSDZ2B and Bafang mid drive with 68-73mm 100mm 120mmbottom bracket version for option,TSDZ2B we have 52v and OSF versions and 48V coaster brake vresion also if you like. and updated EBBS02 mid drive is with both speed sensor and torque sensor fuctions which we highly recommended.

2.What is our price & quality strategies?

At FLYCUTYCAT website, we are committed to providing customers with high-quality products and services while maintaining reasonable pricing strategies， if you found  a  lower price for same products including shipping fees on other websites, you can contact with us via email of sales@flycutycat.com with high appratiated,it will keep us to improve our cost costs remaining competitive.

3.Do I need pay tax or not?

For all countries below We will pay tax our side via DDP shipping method if order amount is more than 150 usd:

All EU countries (Italy, Spain, Danmark, France, Germany, Netherlands, Belgium, Luxembourg, Britain, Ireland, Greece, Portugal, Austria, Sweden, Finland, Hungary, Malta, Cyprus, Poland, Czech Repubic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Romania, Bulgaria),United States, Austrialia, New Zealand, United Kingdom, Russia, Japan, Thailand, Korea(need customs code but do not need pay tax).

4.How to find the instructions dowload?

Normally you can find the download of the instructions on the order lintings on (INSTRUCTIONS DOWNLOAD with the red letters)

5.How long could I get the package?

Order from warehoust in EU and US.Usually 2-10 days,From HK will be 5-15 days.

6. How long is the warranty period?

1-year quality warranty for main parts, free repair or replacement if there is any quality problem.

7.What if I do not find the question I am looking for?

If you do not find the question you are looking for or the information you need, you are welcome to message us to fcc@flycutycat.com. Send in your questions or queries and we will make sure that its answered in 24 hours, you also can explore our support page for more information.